CHRISTIAN MELOCOTON
Results-Driven Customer Service Representative
Bacolod City, PH.About
Highly experienced Customer Service Representative with over 15 years of proven success in navigating complex customer situations and delivering exceptional support across diverse industries, including real estate, travel, and telecommunications. Adept at building strong client relationships, resolving intricate issues, and leveraging advanced communication skills to drive customer satisfaction and retention. Seeking to apply a robust background in problem-solving and client advocacy to a dynamic new role.
Work
Medical Advantage Associate Afforda Care
|Account Associate
Not specified, Not specified, Philippines
→
Summary
Currently responsible for qualifying leads and facilitating connections with licensed insurance agents to discuss comprehensive benefits.
Highlights
Streamlined the lead qualification process, ensuring precise eligibility confirmation for prospective clients.
Facilitated seamless connections between qualified leads and License Insurance Agents, optimizing initial engagement for benefit discussions.
Bacolod City, Negros Occidental, Philippines
→
Summary
Managed comprehensive lead generation and client relationship building processes for real estate, driving engagement and facilitating property transactions.
Highlights
Executed targeted lead generation strategies, identifying and engaging potential clients, realtors, and wholesalers through in-depth market research and property listing analysis.
Orchestrated successful appointment settings by persuasively presenting real estate value propositions, directly contributing to new client acquisition for property transactions.
Cultivated robust professional relationships with realtors and clients, enhancing communication and fostering positive impressions to encourage sustained engagement.
Conducted extensive information gathering on real estate market trends, pricing, and client preferences, providing critical data to inform strategic sales approaches.
Implemented diligent follow-up and persistence protocols, nurturing leads over time to ensure long-term engagement and maximize conversion potential.
Bacolod City, Negros Occidental, Philippines
→
Summary
Provided comprehensive solutions for travel-related issues, technical assistance, and general customer inquiries, ensuring high satisfaction and efficient problem resolution.
Highlights
Resolved diverse travel issues, including complex refunds and accommodation complaints, ensuring customer satisfaction and efficient resolution.
Educated customers on essential travel information, local customs, and events, enhancing their trip experiences and reducing further inquiries.
Delivered crucial technical support to customers and internal staff, effectively troubleshooting issues and maintaining system functionality.
Managed customer interactions across multiple communication channels (chat, messaging, phone), consistently providing accurate and timely responses to product and service queries.
Bacolod City, Negros Occidental, Philippines
→
Summary
Assisted Comcast customers with billing inquiries, explaining charges, resolving discrepancies, and providing information on payment options.
Highlights
Addressed customer concerns regarding Comcast bills, accurately explaining charges and resolving billing discrepancies.
Provided detailed guidance on payment options and billing cycles, empowering customers to manage their accounts effectively.
Facilitated account adjustments and resolved service-related questions, ensuring a positive customer experience.
Bacolod City, Negros Occidental, Philippines
→
Summary
Managed customer billing inquiries and account adjustments, providing comprehensive support and information on billing cycles and payment options.
Highlights
Handled a high volume of customer billing inquiries, effectively explaining charges and resolving account-related issues.
Provided clear and concise information on billing cycles and payment options, improving customer understanding and adherence.
Assisted customers with managing their accounts and processing adjustments, contributing to enhanced service satisfaction.
Languages
English
Skills
Communication
Verbal Communication, Written Communication, Active Listening, Cross-functional Communication.
Interpersonal Skills
Client Relations, Relationship Building, Customer Engagement, Team Collaboration.
Problem Solving
Issue Resolution, Conflict Resolution, Troubleshooting, Critical Thinking.
Customer Service
Customer Support, Technical Assistance, Billing Inquiries, Account Management, Service Recovery.
Lead Management
Lead Generation, Appointment Setting, Market Research, Information Gathering, CRM Software.
Data Analysis
Market Trend Analysis, Client Preference Analysis.